Terms of service

Terms of Service

Last updated: August 14, 2026

1. Overview

This website is operated by HCA TREND LTD, trading under the TouchOrbit brand.

Throughout these Terms of Service, the terms “TouchOrbit,” “we,” “us,” and “our” refer to:

HCA TREND LTD
24-26 Arcadia Avenue, FIN009/NOMAIL
London, N3 2JU
United Kingdom

These Terms of Service (“Terms”) govern your access to and use of the TouchOrbit website, online store, products, services, features, content, and related services.

By visiting our website, creating an account, placing an order, purchasing a product, submitting content, or otherwise using our services, you agree to be bound by these Terms together with any policies incorporated into them by reference, including our:

Return & Refund Policy
Privacy Policy
Shipping Policy
Cookie Policy or Cookie Notice, where applicable
Any other policies or notices displayed on our website

Please read these Terms carefully before using our website or purchasing from us.

If you do not agree with these Terms, you should not use our services or place an order.

Nothing in these Terms excludes or restricts any mandatory consumer rights that cannot legally be excluded or restricted.

2. Eligibility and Age Requirement

TouchOrbit products are intended for adults only.

By using our website or purchasing our products, you confirm that:

You are at least 18 years old; and
If the legal age of majority or legal purchase age applicable to you is higher than 18, you have reached that higher age; and
You have the legal capacity to enter into a binding contract.

You must not purchase TouchOrbit products on behalf of a person who does not meet the applicable minimum age requirement.

We reserve the right to refuse or cancel an order where we reasonably believe that applicable age requirements have not been met.

3. Personal and Lawful Use

You may use our website and products only for lawful purposes.

You agree not to use our website, products, services, or content:

In violation of any applicable law or regulation.
For fraudulent or deceptive purposes.
To infringe the rights of another person.
To distribute malware, viruses, malicious code, or harmful technology.
To interfere with the security or operation of our website.
To collect or track personal information about others without lawful authority.
To impersonate another person or entity.
To place fraudulent orders.
To conduct unauthorized automated scraping, crawling, or data extraction.
To attempt to gain unauthorized access to systems, accounts, servers, or networks.
To reproduce or commercially exploit protected TouchOrbit content without permission.

We may restrict or terminate access to our services where reasonably necessary to protect TouchOrbit, our customers, third parties, or the integrity and security of our services.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, videos, dimensions, features, prices, and other information displayed on our website are accurate.

However, minor differences may occur because of:

Screen and display settings.
Photography and lighting.
Manufacturing tolerances.
Product improvements or revisions.
Packaging changes.
Differences in measurement methods.

Colors displayed electronically may not appear exactly the same on every device.

Any material change that affects the essential characteristics of a product will be reflected in the relevant product information where required by applicable law.

Nothing in this section limits your legal rights where a product is defective, materially different from its description, unsafe, or otherwise non-conforming.

5. Product Availability

All products are subject to availability.

We may:

Limit quantities available for purchase.
Limit sales to particular countries or regions.
Temporarily or permanently discontinue products.
Update product specifications.
Correct product information.
Restrict orders where reasonably necessary.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate remedy, which may include cancellation and a refund of the relevant amount paid.

6. Orders

By placing an order, you confirm that all information you provide is accurate, complete, and current.

This includes your:

Name.
Billing information.
Shipping address.
Email address.
Telephone number, where required.
Payment information.

You are responsible for reviewing your order before completing checkout.

After an order is submitted, you may receive an automated acknowledgement confirming that we have received it.

Unless otherwise required by applicable law or expressly stated during checkout, an automated order acknowledgement does not necessarily mean that an order has been finally accepted.

We reserve the right, where legally permitted, to refuse or cancel an order before fulfillment for legitimate reasons, including:

Product unavailability.
Payment authorization failure.
Suspected fraud.
Incorrect pricing caused by an obvious error.
Shipping restrictions.
Import or regulatory restrictions.
Failure to meet applicable age requirements.
An incorrect or incomplete delivery address.
Unusual purchasing activity reasonably indicating unauthorized resale or abuse.

If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method.

7. Quantity Limits and Resale

Unless otherwise agreed in writing, products sold through the TouchOrbit consumer store are intended primarily for personal use.

We may impose reasonable purchase quantity limits where necessary to:

Prevent fraud.
Protect product availability.
Prevent unauthorized commercial resale.
Comply with legal or distribution restrictions.

If you wish to purchase products for wholesale, distribution, or commercial resale, separate terms may apply.

8. Prices

Product prices are displayed in the currency selected or made available through our online store.

Prices may change from time to time.

A price change will not normally affect an order that has already been accepted, except where:

Required by law.
The customer requests an order modification.
There is an obvious pricing or technical error and applicable law permits correction.

Depending on your destination and checkout configuration, prices may include or exclude applicable:

VAT.
GST.
Sales tax.
Customs duties.
Import taxes.
Other governmental charges.

Applicable charges will be displayed or explained where required and reasonably practicable.

9. Currency Conversion

Where our website allows you to view or purchase products in different currencies, currency conversion may be provided through our ecommerce platform, payment processors, or other third-party services.

Exchange rates may change.

Your bank, credit-card issuer, or payment provider may apply:

Its own exchange rate.
Foreign transaction fees.
Currency conversion charges.
Other banking fees.

Charges imposed independently by your financial institution or payment provider are outside our control.

10. Payment

You agree to provide valid and authorized payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Available payment methods may vary depending on:

Your country.
Your currency.
Order value.
Payment provider availability.
Risk assessment.
Ecommerce platform settings.

Payments may be processed by independent third-party payment providers.

We do not guarantee that every payment method will be available in every country or for every transaction.

We may delay or cancel fulfillment where payment cannot be authorized or where reasonably necessary to investigate suspected fraudulent activity.

11. Fraud Prevention

To protect our customers and business, orders may be subject to fraud-prevention and security checks.

We may request reasonable additional information to verify:

Identity.
Billing information.
Shipping information.
Payment authorization.

If an order presents a significant and objectively reasonable fraud or security risk, we may refuse or cancel the order where permitted by law.

Any personal information used for fraud prevention will be handled in accordance with our Privacy Policy and applicable data protection law.

12. Shipping and Delivery

Shipping destinations, methods, estimated delivery times, fulfillment periods, tracking availability, and related conditions are described in our Shipping Policy and at checkout where applicable.

Delivery estimates are estimates unless expressly guaranteed.

Delivery times may be affected by circumstances outside our reasonable control, including:

Customs clearance.
Border inspections.
Carrier disruptions.
Severe weather.
Public holidays.
Transportation interruptions.
Incorrect or incomplete customer information.
Government action.
Events of force majeure.

Nothing in these Terms removes any mandatory delivery rights available to consumers under applicable law.

13. International Orders

TouchOrbit sells to customers in multiple countries and regions.

You are responsible for providing an accurate delivery address and any information reasonably required for lawful international delivery.

Certain products may be subject to:

Import restrictions.
Customs controls.
Local product regulations.
Age restrictions.
Carrier restrictions.
Country-specific prohibitions.

We may decline to ship a product to a particular destination where we reasonably determine that shipment would violate applicable laws, regulations, carrier rules, or import restrictions.

Availability of a country at checkout does not constitute a representation that every product is legally importable into that jurisdiction in every circumstance.

14. Customs, Duties, VAT, GST and Import Charges

International shipments may be subject to taxes, duties, customs fees, import charges, brokerage charges, or clearance fees.

Whether these charges are collected:

During checkout; or
At importation or delivery

may depend on the destination, shipping method, tax configuration, and applicable law.

Where charges are not collected by TouchOrbit at checkout, the recipient may be responsible for charges imposed by customs authorities, carriers, postal operators, or other governmental bodies.

Please refer to our Shipping Policy for additional information.

15. Returns and Refunds

Our return and refund procedures are governed by our Return & Refund Policy.

TouchOrbit provides a 14-day return request period, subject to eligibility requirements, product condition, hygiene restrictions where legally permitted, and any mandatory consumer rights applicable to the purchase.

The Return & Refund Policy forms part of these Terms.

Nothing in these Terms or our Return & Refund Policy limits statutory remedies relating to defective, damaged, misdescribed, unsafe, or non-conforming products.

16. Hygiene and Personal-Use Products

Certain TouchOrbit products may be personal-use products supplied with hygiene, safety, protective, or tamper-evident seals.

Where permitted by applicable law, products sealed for health or hygiene protection may become ineligible for a voluntary change-of-mind return once the relevant seal has been broken, removed, damaged, or compromised after delivery.

This does not affect mandatory rights relating to defective, damaged, unsafe, incorrectly supplied, or otherwise non-conforming products.

Further details are provided in our Return & Refund Policy.

17. Product Use and Safety

You are responsible for reading and following any:

Product instructions.
Safety warnings.
Care instructions.
Age restrictions.
Usage limitations.
Storage instructions.

Products should only be used for their intended purpose and in accordance with supplied instructions.

Do not use a product if it appears:

Damaged.
Defective.
Unsafe.
Materially altered.
Unfit for its intended use.

If you believe a product may be defective or unsafe, discontinue use and contact us.

18. No Medical Advice

Information provided on the TouchOrbit website is for general product information and commercial purposes.

Unless a product is expressly identified as such in accordance with applicable regulatory requirements, TouchOrbit products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing on our website should be interpreted as professional:

Medical advice.
Psychological advice.
Therapeutic advice.
Healthcare advice.

If you have a medical condition, injury, health concern, pregnancy-related concern, implanted medical device, or other circumstance that may affect whether a product is appropriate for you, seek advice from an appropriately qualified healthcare professional where necessary.

19. Promotions, Discount Codes and Offers

From time to time, TouchOrbit may offer:

Discount codes.
Bundle discounts.
Quantity discounts.
Promotional pricing.
Multi-buy offers.
Free gifts.
Limited-time campaigns.

Promotions may be subject to separate conditions.

Unless otherwise stated:

Offers cannot be combined.
Discounts have no cash value.
Promotions may be limited to particular products, customers, regions, or dates.
Discount codes must be applied before completing checkout.
Expired promotions cannot be applied retrospectively.

We may correct or cancel promotions affected by clear technical errors, fraud, abuse, or unauthorized manipulation, subject to applicable law.

20. Bundles and Quantity Discounts

Where products are purchased as part of a bundle or quantity-based promotion, the displayed discount may depend on the number or combination of products purchased.

If a customer later returns only part of a qualifying promotional order, refund calculations may reflect the value actually paid and, where legally permitted, the pricing conditions applicable to the products retained.

Any recalculation will remain subject to applicable consumer law and our Return & Refund Policy.

21. Discount Abuse

You must not intentionally exploit:

Pricing errors.
Coupon vulnerabilities.
Duplicate discounts.
Referral systems.
Technical defects.
Promotional configuration errors.

We may reject or cancel transactions involving deliberate abuse or fraudulent manipulation where permitted by applicable law.

22. Gift Cards

If TouchOrbit offers gift cards, store credit, or promotional credit, additional conditions displayed at the time of purchase or issue may apply.

Gift cards and store credit will be administered in accordance with applicable law, including any mandatory rules concerning validity, expiration, redemption, and refunds.

23. Accounts

Certain website features may allow or require you to create an account.

You are responsible for:

Keeping your account credentials confidential.
Providing accurate account information.
Restricting unauthorized access to your account.
Informing us promptly if you suspect unauthorized access.

You must not use another person's account without authorization.

We may suspend or restrict accounts where reasonably necessary because of:

Fraud.
Security risks.
Repeated abuse.
Serious violations of these Terms.

24. Reviews, Photographs and User-Submitted Content

Our website may allow customers to submit:

Reviews.
Ratings.
Photographs.
Videos.
Comments.
Testimonials.
Questions.
Other content.

You remain responsible for content you submit.

You must not submit content that:

Is false or deliberately misleading.
Infringes copyright, trademark, privacy, or other third-party rights.
Contains unlawful material.
Contains malicious code.
Includes another person's personal information without appropriate authority.
Is threatening, abusive, discriminatory, or harassing.
Is spam or unauthorized advertising.
Misrepresents an experience with our products.

We may moderate, reject, remove, or decline to publish submitted content where reasonably necessary to enforce these standards or comply with applicable law.

Submission of a review does not guarantee publication.

25. License for User-Submitted Content

Where you voluntarily submit photographs, videos, reviews, testimonials, or other content for publication on our website, you grant HCA TREND LTD a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and publish that content for purposes connected with operating and promoting TouchOrbit.

This license applies only to rights that you are legally able to grant and remains subject to applicable privacy, consumer, intellectual-property, and data-protection laws.

You confirm that you have the necessary rights and permissions to submit the content.

Where legally applicable, you may contact us regarding removal of personal content.

26. Authenticity of Reviews

TouchOrbit does not permit knowingly fabricated reviews or reviews that falsely represent a genuine customer experience.

Where reviews are incentivized, sponsored, gifted, or otherwise subject to disclosure requirements, appropriate disclosure should be made where required by applicable law.

We may use reasonable verification and moderation procedures to protect the integrity of our review system.

27. Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by HCA TREND LTD.

Protected content may include:

TouchOrbit branding.
Logos.
Product names.
Graphics.
Product photography.
Videos.
Website design.
Written content.
Illustrations.
Icons.
Packaging designs.
Product presentation.
Software.
Source material.

You may use the website for personal, lawful, non-commercial purposes.

You may not reproduce, copy, republish, distribute, sell, license, commercially exploit, or create unauthorized derivative works from protected content without prior permission or another valid legal basis.

28. Trademarks

The TouchOrbit name, logo, branding elements, product identifiers, and associated marks may be protected by trademark or other intellectual-property rights.

Nothing in these Terms grants you a license to use those marks for commercial purposes without authorization.

29. Third-Party Services

Our website may integrate with third-party providers such as:

Ecommerce platforms.
Payment processors.
Shipping companies.
Analytics providers.
Marketing services.
Customer-support platforms.
Review platforms.
Social-media services.

These services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party services to the extent that their acts or omissions are outside our reasonable control, except where applicable law provides otherwise.

30. Third-Party Links

Our website may contain links to third-party websites or resources.

Providing a link does not necessarily mean that we:

Control the third party.
Endorse all of its content.
Guarantee its availability.
Accept responsibility for independent third-party activities.

You should review the applicable terms and privacy policies before using third-party websites.

31. Website Availability

We aim to keep our website reasonably available and secure.

However, uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend or restrict access for:

Maintenance.
Security.
Software updates.
Technical problems.
Infrastructure changes.
Events outside our reasonable control.

Where reasonably practicable, we will seek to minimize disruption.

32. Errors and Corrections

Occasionally our website may contain typographical errors, inaccuracies, omissions, or technical errors relating to matters such as:

Product descriptions.
Prices.
Promotions.
Shipping charges.
Availability.
Product specifications.

We may correct genuine errors and update information.

If a material error affects an order you have already placed, we will handle the matter fairly and in accordance with applicable law, including providing any required cancellation or refund rights.

33. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as described in that policy and subject to applicable data-protection laws.

Our Privacy Policy explains matters including:

Information we collect.
Why we process information.
Cookies and similar technologies.
Service providers.
International data transfers.
Data retention.
Your privacy rights.
How to contact us regarding personal information.

34. Electronic Communications

By placing an order or contacting us electronically, you agree that transactional communications may be provided electronically where legally permitted.

These may include:

Order confirmations.
Payment confirmations.
Shipping updates.
Delivery notifications.
Customer-service communications.
Policy or service notices.

Marketing communications will be handled separately in accordance with applicable consent and marketing laws.

35. Marketing Communications

Where required by law, we will obtain appropriate consent before sending electronic marketing communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to your orders or account.

36. Disclaimer of Warranties

Nothing in these Terms excludes any warranty, guarantee, condition, representation, or consumer right that cannot legally be excluded.

To the maximum extent permitted by applicable law, we do not provide additional warranties beyond:

Those expressly stated by TouchOrbit.
Those contained in product documentation.
Those required by applicable law.

The website is provided on an “as available” basis to the extent permitted by law.

37. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for matters that cannot legally be excluded or limited under applicable law.

Subject to those mandatory protections, HCA TREND LTD will not be responsible for losses that:

Were not reasonably foreseeable when the contract was formed.
Result from misuse of a product contrary to clear instructions.
Result from unauthorized modification of a product.
Result from circumstances outside our reasonable control.
Relate solely to business or commercial use where you purchased as a consumer for personal use, to the extent permitted by law.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

38. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, waive, or replace any mandatory consumer rights that cannot lawfully be excluded.

If applicable consumer law provides you with rights or remedies that are more favorable than these Terms, those mandatory legal rights will prevail to the extent of any inconsistency.

Depending on your jurisdiction, mandatory rights may concern:

Product conformity.
Product safety.
Statutory guarantees.
Repair.
Replacement.
Price reduction.
Refunds.
Cancellation.
Withdrawal.
Delivery.
Unfair contract terms.
Privacy and data protection.

39. Force Majeure

To the extent permitted by law, we will not be responsible for delay or failure caused by circumstances beyond our reasonable control.

These circumstances may include:

Natural disasters.
Severe weather.
War.
Civil unrest.
Government restrictions.
Customs disruption.
Epidemics or pandemics.
Transportation shutdowns.
Carrier disruption.
Power failures.
Telecommunications failures.
Cybersecurity incidents not caused by our failure to take legally required reasonable precautions.
Labor disputes beyond our reasonable control.

Where such an event materially affects an order, we will take reasonable steps to minimize its impact and comply with any mandatory cancellation, delivery, or refund rights.

40. Indemnification

If you use our services for unlawful commercial purposes or materially violate these Terms, you may be responsible, to the extent permitted by applicable law, for losses reasonably resulting from that conduct.

Nothing in this section requires a consumer to indemnify HCA TREND LTD for matters for which such liability would be unfair, disproportionate, or unlawful.

41. No Waiver

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

Any waiver will apply only to the particular circumstances for which it is given.

42. Severability

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply.

43. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement between you and HCA TREND LTD regarding your use of the TouchOrbit store and your purchases from us, subject to any additional mandatory rights or terms imposed by applicable law.

Nothing in this section excludes representations or information that applicable consumer law requires to form part of the contract.

44. Changes to These Terms

We may update these Terms from time to time to reflect:

Legal or regulatory changes.
Changes to our products.
Changes to our services.
Changes to our website.
Security requirements.
Operational changes.

The updated Terms will be published on this page with a revised “Last updated” date.

Changes will not retrospectively remove rights that have already arisen under an existing consumer contract where doing so would be unlawful.

The version applicable to an order will generally be the version in effect when that order was placed, subject to mandatory law.

45. Governing Law

These Terms and contracts entered into with HCA TREND LTD are governed by the laws of England and Wales, except to the extent that mandatory laws applicable to a consumer provide otherwise.

If you are a consumer living outside England and Wales, this choice of law does not deprive you of mandatory consumer protections that apply to you and cannot legally be excluded by agreement.

46. Disputes and Jurisdiction

We encourage customers to contact us first if a dispute arises so that we can attempt to resolve the matter directly.

Nothing in these Terms prevents you from exercising any right to bring proceedings before a court or use a dispute-resolution mechanism available to you under mandatory applicable law.

Where legally permitted and where no mandatory consumer jurisdiction rule applies, disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

Consumers may also have the right to bring proceedings in the courts of their country or place of residence where applicable law provides such a right.

47. Relationship Between Policies

These Terms should be read together with the policies displayed on the TouchOrbit website.

If there is an inconsistency between these Terms and a specific policy concerning a particular subject, the more specific policy will normally apply to that subject, except where mandatory law requires otherwise.

For example:

Returns and refunds are principally governed by the Return & Refund Policy.
Shipping and delivery are principally governed by the Shipping Policy.
Personal information is principally governed by the Privacy Policy.

48. Contact Information

Questions regarding these Terms of Service may be submitted through the customer-support contact methods displayed on the TouchOrbit website.

Legal Business Information

Legal Entity: HCA TREND LTD
Brand: TouchOrbit

Business Address:
HCA TREND LTD
24-26 Arcadia Avenue, FIN009/NOMAIL
London, N3 2JU
United Kingdom

When contacting us regarding an order, please include your order number where applicable.

49. Final Consumer Protection Statement

TouchOrbit operates internationally and recognizes that consumer-protection rules differ between countries and regions.

These Terms are not intended to reduce any mandatory legal protection available to you. If a provision of these Terms conflicts with a mandatory consumer-protection law applicable to your purchase, the mandatory legal requirement will prevail to the extent of that conflict.

These Terms should therefore be interpreted together with all non-excludable rights available to you under applicable law.

Country/region

Language