Contact Information

Last updated: August 14, 2026

TouchOrbit is operated by HCA TREND LTD.

If you have any questions regarding an order, product, delivery, return, refund, payment, privacy matter, or our services, you may contact us through the customer support contact methods available on the TouchOrbit website.

Legal Business Information

Legal Entity: HCA TREND LTD
Trading Brand: TouchOrbit

Business Address:
HCA TREND LTD
24-26 Arcadia Avenue, FIN009/NOMAIL
London, N3 2JU
United Kingdom

Customer Support

For customer service enquiries, please use the contact form or other customer support channel displayed on our website.

When contacting us regarding an existing order, please include your order number so that we can identify your purchase and assist you efficiently.

You may contact us regarding:

• Order status

• Shipping and tracking

• Delivery problems

• Damaged or defective products

• Incorrect or missing items

• Returns

• Refunds

• Order cancellations

• Product information

• Payment-related questions

• Privacy and data protection requests

• Website or account-related issues

• General customer service enquiries

Returns

Please do not send products to our business address without first following the return procedure described in our Return & Refund Policy.

A return address may differ from our business address depending on the customer's location, fulfillment arrangements, and the nature of the return.

Returning a product to an unauthorized address may delay the processing of your return.

Privacy & Data Protection Requests

If you wish to exercise a privacy or data protection right, please contact us through the customer support or privacy contact method provided on our website.

Depending on the laws applicable to you, your rights may include requests relating to:

• Access to personal information

• Correction of personal information

• Deletion of personal information

• Restriction of processing

• Objection to certain processing

• Data portability

• Withdrawal of consent

• Marketing preferences

We may need to verify your identity before processing certain privacy requests.

Please refer to our Privacy Policy for further information.

Business Correspondence

Formal business correspondence may be addressed to:

HCA TREND LTD
24-26 Arcadia Avenue, FIN009/NOMAIL
London, N3 2JU
United Kingdom

Please note that this address should not be used for product returns unless we specifically instruct you to send a return there.

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may be longer during:

• Weekends

• Public holidays

• High-volume sales periods

• Promotional campaigns

• Unexpected operational disruptions

Urgent order-related enquiries should include the relevant order number and a clear description of the issue.

International Customers

TouchOrbit serves customers in multiple countries and regions.

Customers may contact us regardless of their country of residence using the support methods available on our website.

Nothing in this Contact Information page limits any mandatory consumer, privacy, or legal rights available under applicable law.

Company Identification

For clarity, references throughout this website to:

• “TouchOrbit”

• “we”

• “us”

• “our”

refer to HCA TREND LTD, trading under the TouchOrbit brand, unless the context clearly states otherwise.

Contact Summary

Company: HCA TREND LTD
Brand: TouchOrbit
Address: 24-26 Arcadia Avenue, FIN009/NOMAIL, London, N3 2JU, United Kingdom
Customer Support: Via the contact methods displayed on the TouchOrbit website

© 2026 HCA TREND LTD. TouchOrbit. All rights reserved.